Legal

Vektiss Privacy Policy

Effective Date: August 4, 2026

Vektiss (“Vektiss,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal information when you:

• Visit a Vektiss website or landing page.
• Submit an application, inquiry, or contact form.
• Schedule a consultation.
• Purchase or use a Vektiss product or service.
• Communicate with us by telephone, text message, email, or another channel.
• Interact with a Vektiss-powered AI phone, text, or email system.
• Receive services from a business that uses Vektiss technology.

This Privacy Policy applies to Vektiss Voice and other websites, applications, artificial intelligence systems, automations, communication tools, and services operated or managed by Vektiss collectively referred to as the “Services.”

1. Contact Information

Questions, requests, or concerns about this Privacy Policy may be sent to:

Vektiss
Attn: Privacy and Compliance
525 North Sam Houston Parkway East, Suite 415
Houston, Texas 77060
Email: info@vektiss.com

2. Information We Collect

The personal information we collect depends on how you interact with Vektiss and the Services.

Information You Provide Directly

• Full name.
• Business name.
• Email address.
• Telephone number.
• Mailing or business address.
• Website address.
• Job title.
• Industry.
• Business size or revenue range.
• Call or lead volume.
• Average customer or client value.
• Business challenges and operational needs.
• Appointment and scheduling information.
• Information submitted through an application or consultation form.
• Payment and billing information.
• Communications and support requests.
• Reviews, testimonials, photographs, videos, or other materials you submit.

Call, Text, and Email Information

When you communicate with Vektiss or interact with a Vektiss-powered system, we may process:

• Caller and recipient telephone numbers.
• Call date, time, duration, and routing information.
• Call recordings where recording is enabled and legally permitted.
• Call transcripts.
• Voicemail messages.
• Text-message content.
• Email content and metadata.
• Customer-service requests.
• Quote or estimate requests.
• Appointment requests and booking information.
• Lead qualification responses.
• Hiring inquiries and application requests.
• AI-generated call or message summaries.
• Tags, categories, routing decisions, and follow-up statuses.

A notice may be provided when a call is recorded or when you are interacting with an automated or AI-powered assistant.

Information Processed for Vektiss Clients

Vektiss may process personal information on behalf of businesses that use our Services.

For example, a Vektiss client may use Vektiss Voice to:

• Answer incoming calls.
• Respond to potential customers.
• Collect information for a quote.
• Qualify leads.
• Schedule appointments.
• Provide status updates.
• Route callers to the appropriate department.
• Send forms or hiring applications.
• Follow up by telephone, text, or email.

When Vektiss processes information for a client, the client generally determines why the information is collected and how it is used. Questions about a client’s use of your information should ordinarily be directed to the business with which you were communicating.

Payment Information

Payments may be processed by third-party payment providers. Vektiss may receive limited transaction information, such as:

• Billing name and address.
• Payment status.
• Transaction amount.
• Payment date.
• Last four digits of the payment method.
• Card type and expiration information.

Vektiss does not ordinarily store complete payment-card numbers.

Automatically Collected Information

When you access our websites or online Services, we and our service providers may automatically collect:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Device identifiers.
• Approximate location derived from an IP address.
• Referring website.
• Pages viewed.
• Links clicked.
• Date and time of access.
• Time spent on a page.
• Form activity.
• Advertising and campaign attribution.
• Cookie and analytics identifiers.

3. Cookies and Similar Technologies

Vektiss and our service providers may use cookies, pixels, scripts, tags, and similar technologies to:

• Operate our website.
• Remember preferences.
• Understand how visitors use our website.
• Measure advertising performance.
• Identify errors.
• Improve website functionality.
• Prevent fraud and abuse.
• Attribute inquiries and applications to advertising campaigns.

You may be able to control cookies through your browser settings or a cookie-management tool displayed on our website. Disabling certain cookies may affect how portions of the website function.

4. How We Use Personal Information

Vektiss may use personal information to:

• Provide, configure, and manage the Services.
• Respond to inquiries and applications.
• Determine whether a prospective client may be a suitable fit.
• Schedule and conduct consultations.
• Create and manage client accounts.
• Process payments.
• Build AI phone, text, and email systems.
• Answer and route calls.
• Qualify and follow up with leads.
• Schedule appointments.
• Provide customer or vehicle status updates.
• Send requested forms, links, or hiring applications.
• Maintain call histories and communication records.
• Provide technical support.
• Monitor and improve system performance.
• Detect errors, fraud, misuse, and security threats.
• Analyze website and advertising performance.
• Develop and improve our Services.
• Comply with legal requirements.
• Enforce our agreements.
• Protect Vektiss, our clients, users, and service providers.
• Send permitted transactional or marketing communications.

5. Artificial Intelligence and Automated Processing

The Services may use artificial intelligence, machine learning, automated workflows, transcription, voice-generation, language models, and other automated tools.

These systems may:

• Answer questions.
• Transcribe or summarize calls.
• Classify inquiries.
• Identify the caller’s requested department.
• Route communications.
• Gather qualification information.
• Recommend or trigger follow-up actions.
• Schedule or request appointments.
• Generate draft responses.
• Send client-approved information and resources.

AI-generated content can sometimes be inaccurate, incomplete, or misunderstood. Vektiss and its clients should maintain appropriate human oversight, especially for legal, medical, financial, employment, credit, insurance, emergency, or other consequential matters.

Unless expressly disclosed and legally permitted, Vektiss does not use personal information to make solely automated decisions that produce legal or similarly significant effects concerning an individual.

6. Call Recording and Transcription

Calls made to or through the Services may be recorded, monitored, or transcribed when enabled by Vektiss or a Vektiss client.

Recording may be used to:

• Provide the requested service.
• Document customer requests.
• Improve service quality.
• Train or evaluate communication workflows.
• Resolve disputes.
• Maintain security.
• Comply with legal requirements.

Where required, notice or consent will be provided before recording. Vektiss clients are responsible for determining and providing any notices required for their specific use of call recording and transcription.

7. How We Disclose Personal Information

Vektiss does not sell personal information for money. We may disclose personal information in the following circumstances.

Service Providers

We may provide information to vendors that help us operate and deliver the Services, including providers of:

• Website hosting.
• Cloud storage.
• Artificial intelligence.
• Telephone and SMS services.
• Email delivery.
• Call recording and transcription.
• Customer relationship management.
• Appointment scheduling.
• Workflow automation.
• Analytics.
• Advertising measurement.
• Cybersecurity.
• Payment processing.
• Customer support.
• Professional consulting.

These service providers may process information only as necessary to perform services for Vektiss or as otherwise permitted by their agreements and applicable law.

Vektiss Clients

When you interact with a system operated for a Vektiss client, information collected through that interaction may be provided to the client.

For example, we may provide a client with:

• Your name and contact information.
• Your call recording or transcript.
• Your quote request.
• Your appointment information.
• Your qualification answers.
• Your hiring inquiry.
• Your customer-service request.
• A summary of your interaction.

Business Transfers

Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction.

Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with a law, subpoena, court order, or legal process.
• Respond to a government request.
• Enforce our agreements.
• Investigate fraud, misuse, or security incidents.
• Protect the rights, property, safety, or security of Vektiss, our clients, users, or others.
• Prevent unlawful or harmful activity.

With Your Direction or Consent

We may disclose information when you request, direct, or consent to the disclosure.

8. Marketing Communications

When legally permitted or when you provide appropriate consent, Vektiss may send information about:

• Your inquiry or application.
• Your scheduled consultation.
• Products and Services.
• Educational resources.
• Offers and promotions.
• Account or service updates.

You may opt out of marketing communications by:

• Clicking the unsubscribe link in an email.
• Replying STOP to eligible text messages.
• Emailing info@vektiss.com.

Message and data rates may apply. Opting out of marketing messages does not prevent Vektiss from sending necessary transactional, account, appointment, billing, security, or service-related messages.

9. Telephone and Text Consent

When you submit your telephone number and affirmatively agree to be contacted, you authorize Vektiss to contact you regarding your inquiry, application, consultation, account, or Services.

Communications may include telephone calls and text messages made using automated technology where permitted by law. Consent to receive marketing communications is not a condition of purchasing a Service unless clearly disclosed and legally permitted.

You may withdraw consent or request that communications stop through any reasonable method, including replying STOP to eligible text messages or contacting info@vektiss.com.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide the Services.
• Maintain client and business records.
• Complete transactions.
• Support customers.
• Fulfill the purposes described in this Privacy Policy.
• Meet contractual requirements.
• Resolve disputes.
• Prevent fraud and abuse.
• Comply with tax, accounting, legal, and regulatory obligations.
• Establish, exercise, or defend legal claims.

Retention periods vary based on the type of information, the applicable client relationship, legal requirements, and operational needs. When information is no longer reasonably required, we may delete it, anonymize it, or securely isolate it from further use.

11. Data Security

Vektiss uses reasonable administrative, organizational, and technical measures designed to protect personal information.

These measures may include:

• Access controls.
• Authentication requirements.
• Encryption where appropriate.
• Vendor review.
• System monitoring.
• Secure development practices.
• Data minimization.
• Incident-response procedures.
• Employee and contractor confidentiality obligations.

No online system, communication method, or storage service can be guaranteed to be completely secure. You are responsible for protecting passwords, access credentials, and devices connected to your Vektiss account or systems.

12. Sensitive Information

Do not provide highly sensitive information through a Vektiss website, call, text, email, or AI system unless it is specifically requested through an approved and secure process.

Highly sensitive information may include:

• Social Security numbers.
• Complete payment-card numbers.
• Banking passwords.
• Authentication codes.
• Government identification numbers.
• Detailed medical records.
• Protected health information.
• Biometric identifiers.
• Other information requiring specialized legal or security protections.

Vektiss does not represent that every Service is compliant with HIPAA, PCI DSS, GLBA, FERPA, or another specialized regulatory framework unless that obligation is expressly accepted in a written agreement.

13. Third-Party Websites and Services

Our websites and Services may contain links to or integrations with third-party websites, software, applications, calendars, payment processors, social media platforms, or other services.

Vektiss does not control the privacy practices of these third parties. Your use of a third-party service is governed by that provider’s privacy policy and terms.

14. Children’s Privacy

The Vektiss website and Services are intended for businesses and adults and are not directed toward children under 18.

We do not knowingly collect personal information directly from children under 18 through our website for marketing purposes. If you believe a child has submitted personal information directly to Vektiss without appropriate authorization, contact us at info@vektiss.com.

This section does not prevent a Vektiss client from lawfully communicating with a parent or guardian concerning a child or providing a service involving minors when appropriate protections and permissions are in place.

15. Your Privacy Rights

Depending on where you live and whether a particular privacy law applies, you may have the right to:

• Confirm whether we process your personal information.
• Request access to personal information.
• Request correction of inaccurate information.
• Request deletion of information.
• Request a portable copy of certain information.
• Opt out of certain targeted advertising.
• Opt out of the sale or sharing of personal information.
• Opt out of certain profiling or automated processing.
• Withdraw consent.
• Appeal the denial of a privacy request.
• Receive equal service without unlawful discrimination for exercising a privacy right.

These rights are subject to legal limitations, exceptions, identity verification, and the applicability of the relevant law.

Submitting a Privacy Request

To submit a privacy request, contact:

Email: info@vektiss.com
Mail: Vektiss, Attn: Privacy and Compliance, 525 North Sam Houston Parkway East, Suite 415, Houston, Texas 77060

Please include:

• Your full name.
• Your email address.
• Your telephone number, when relevant.
• Your relationship with Vektiss or a Vektiss client.
• The specific privacy request you are making.

We may request additional information to verify your identity and protect against fraudulent requests. Where permitted, an authorized agent may submit a request on your behalf. We may require proof that the agent has authority to act for you.

16. Texas Privacy Rights

If the Texas Data Privacy and Security Act applies to our processing of your personal data, qualifying Texas consumers may have rights to:

• Confirm whether personal data is being processed.
• Access personal data.
• Correct inaccuracies.
• Delete personal data.
• Obtain a portable copy of personal data.
• Opt out of certain targeted advertising.
• Opt out of the sale of personal data.
• Opt out of certain profiling in furtherance of decisions producing legal or similarly significant effects.

You may also have the right to appeal a decision concerning your privacy request.

17. California Privacy Rights

If the California Consumer Privacy Act applies to our processing, California residents may have rights to:

• Know the categories and specific pieces of personal information collected.
• Know the purposes for which information is used.
• Know the categories of sources from which information was collected.
• Know the categories of third parties to which information was disclosed.
• Request correction.
• Request deletion.
• Opt out of the sale or sharing of personal information.
• Limit certain uses or disclosures of sensitive personal information.
• Receive equal treatment when exercising applicable privacy rights.

Vektiss does not sell personal information for money. Depending on the cookies, advertising technologies, and business practices used on a particular Vektiss website, certain disclosures may be considered “sharing” for cross-context behavioral advertising under California law. Where required, Vektiss will provide an appropriate opt-out mechanism.

18. International Users

Vektiss is based in the United States. If you access the Services from outside the United States, your information may be transferred to and processed in the United States or another country where Vektiss or its service providers operate.

Those countries may have data-protection laws that differ from the laws where you live. Where required, Vektiss will use appropriate safeguards for international data transfers.

19. Do Not Track and Privacy Signals

Some browsers offer “Do Not Track” settings. Because there is not one universally accepted standard for responding to these signals, our websites may not respond to traditional Do Not Track settings.

Where legally required and technically supported, Vektiss may recognize applicable browser-based privacy preference signals, such as Global Privacy Control.

20. Changes to This Privacy Policy

Vektiss may update this Privacy Policy from time to time to reflect changes in:

• Our Services.
• Our information practices.
• Technology.
• Legal requirements.
• Business operations.

The updated policy will be posted with a revised effective date. When required by law, we will provide additional notice or obtain consent before materially changing how personal information is used.

21. Contact Us

For questions, concerns, or privacy requests, contact:

Vektiss
Attn: Privacy and Compliance
525 North Sam Houston Parkway East, Suite 415
Houston, Texas 77060
Email: info@vektiss.com

© 2026 Vektiss. All Rights Reserved.